Try resetting your frame (by unplugging and replugging it), as well as resetting your WiFi router. Try moving your Skylight closer to your WiFi router, as your signal may be a bit weak for Skylight to detect. If the above does not work, reach out to help@skylightframe.com for support..
Can you watch videos on Skylight frame?
Skylight supports a number of different video formats, including . mp4, . 3gp, . avi, .
Does the skylight frame have to be plugged in?
Skylight does not have a battery. It will only work if it is plugged in.
Is there a monthly fee for Skylight?
Is there a monthly fee for the skylight frame? No! But there is an option $39/year Skylight Plus feature. The upgrade allows you to send videos, use the mobile app, upload videos and add captions to your photos.
Is there sound on Skylight frame?
Volume Up and Down: The button with a volume icon on the left will increase the volume of your frame. The button with a volume icon on the right will decrease the volume of the frame. This affects audio when you touch the screen and when videos display on your frame with Skylight Plus.
Can I use a USB with my Skylight frame?
There is a USB port, SD card slot, headset jack and menu button in the back of the frame. These ports and button are not functional but are included with Skylight for features that might be developed in the future.
Does Skylight frame need WiFi?
Skylight only needs wifi to get set up the first time and download photos to the frame. All other features will work without wifi. You can set up the frame for your loved one by connecting it to a wifi hotspot (using your phone or another tablet with a hotspot).
Can you send multiple pictures to Skylight frame?
If you are using the Skylight app, there is no limit. You can also bulk upload more than one photo or video at a time through the app and on your computer! For instructions on uploading more than one photo on the computer click HERE.
Does Skylight need a memory card? There is 8GB of memory available on Skylight, enough for 8,000+ pictures. You can easily delete photos using the “Delete” feature on our touch-screen interface. Or, when Skylight runs out of room, it will automatically replace your oldest photos with new ones as they come in.
Can you change WiFi on skylight frame?
Click “Settings” on the top menu bar. A drop-down menu will appear. Click “Reset Wi-Fi”
Is there a limit on Skylight photos?
With 2.6GB of memory, the Skylight frame can hold approximately 1,000 photos, so you won’t have to clear out older images too often.
Does Skylight frame have sound?
Volume Up and Down: The button with a volume icon on the left will increase the volume of your frame. The button with a volume icon on the right will decrease the volume of the frame. This affects audio when you touch the screen and when videos display on your frame with Skylight Plus.
Does Skylight frame have sleep mode?
*You can also enter Sleep Mode by tapping ‘Enter Sleep Mode Now’ in the settings. Your Skylight will automatically go to sleep at the designated start time and wake up at the designated end time.
Is it safe to sleep with a Skylight on?
Adding skylights to a bedroom is just one ingredient to creating a spa-like retreat ideal for total relaxation. In fact, exposure to daylight is essential to syncing your circadian rhythm, and sleep research has linked daylight exposure to getting better sleep.
What is the difference between Skylight and Skylight plus? Skylight Plus is our $39/year subscription that allows you to send videos to your frame, add captions to photos, and manage them on the Mobile App and Cloud Portal. Skylight Plus can be used with all your Skylight Frames (you only need one subscription) and by everyone in the family. Skylight Plus includes: Video.
Is Skylight Plus worth? The Skylight frame is only worth the money with an active Skylight Plus subscription. That being said, there is an almost total lack of features and customization on the Skylight digital frame. You can’t control slideshow speeds or even adjust the brightness of the screen.
Can I add Skylight Plus after purchase? Follow the steps there to link your Plus account during the activation process. When prompted to upgrade to Skylight Plus, click “I Already Purchased Plus.” Enter the email address that was used to purchase Skylight Plus. Click “Search,” and your account will instantly be linked to your Plus subscription.
How many pictures can you put on Skylight?
How many photos can Skylight hold? What happens when you run out of space? There are 8GB of memory available on Skylight, enough for 8,000+ pictures. You can easily delete photos using the “Delete” feature on our touch-screen interface.
Can I upgrade to Skylight Plus later?
One Skylight Plus account can be used with all your frames, and by everyone in the family! At the end of your trial, you will lose access to these features. Upgrade before it’s too late!
Does skylight frame have sound?
Volume Up and Down: The button with a volume icon on the left will increase the volume of your frame. The button with a volume icon on the right will decrease the volume of the frame. This affects audio when you touch the screen and when videos display on your frame with Skylight Plus.
How secure is skylight frame?
Photo and video content is stored in our secure cloud hosting provider, and we use reliable modern security practices to protect your privacy. Photos and videos are sent to your Skylight device using an encrypted protocol and are not accessible to any other party. We will never share or sell your content.
How long does Skylight battery last?
VELUX guarantees the battery for 5 years, but life expectancy for it is 10-12 years. You can replace the battery by ordering a new operator, which is also covered by our VELUX warranty for 5 full years.
Why can’t I send pictures to my Skylight frame?
Confirm that you’re sending photos as an attachment and not as a link. Try sending photos from a different email account or device. Try resetting your frame, as well as reset your Wi-Fi router. Unplug the power adapter of the frame (while it is on) for a couple of minutes, then plug it back in.
How secure is Skylight frame?
Photo and video content is stored in our secure cloud hosting provider, and we use reliable modern security practices to protect your privacy. Photos and videos are sent to your Skylight device using an encrypted protocol and are not accessible to any other party. We will never share or sell your content.
Where is Skylight frame manufactured? Product information
| Product Dimensions | 10.7 x 7.4 x 0.9 inches |
|---|---|
| Date First Available | August 9, 2018 |
| Manufacturer | Skylight Frame |
| Country of Origin | China |
| Connectivity Technology | Wi-Fi |
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